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Welcome to TrueCall Secure. By accessing or using our Website, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, you must discontinue use of the Website immediately.
These Terms and Conditions govern your use of the Website and the services provided by TrueCall Secure ("we," "our," or "us"). By using this Website, you warrant that you are at least 18 years old and agree to comply with these Terms.
TrueCall Secure provides telecommunication services, including but not limited to services and products. We reserve the right to modify, suspend, or discontinue any part of our services without prior notice.
You agree to use the Website and services only for lawful purposes. You must not: - Violate any applicable local, national, or international law. - Misuse the Website by introducing viruses, trojans, or other harmful material.
To access certain features, you may be required to register an account. You are responsible for maintaining the confidentiality of your account details.
All payments for services must be made as outlined on the Website. We use secure third-party payment gateways. We are not liable for issues arising from third-party platforms.
All content on the Website, including logos, text, graphics, and software, is the property of TrueCall Secure or its licensors. Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.
TrueCall Secure will not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or services. We do not guarantee uninterrupted or error-free service.
We reserve the right to terminate or suspend access to the Website or services for any reason, including breach of these Terms.
We may revise these Terms at any time by updating this page. Continued use of the Website after changes are made constitutes acceptance of the new Terms.
For any questions or concerns regarding these Terms, please contact us at:
Email: support@truecallsecure.co.uk
Phone:0330 027 2167
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
We use your data to:
We use your data to:
We process your personal data under the following legal bases:
We use cookies and similar technologies to enhance your experience on our Website.
We do not sell or rent your personal data to third parties. However, we may share your data with:
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Under applicable data protection laws, you may have the following rights:
To exercise these rights, please contact us at support@truecallsecure.co.uk
We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
If you are accessing our Website from outside the [United Kingdom/ European Union], please note that your data may be transferred to and processed in countries where data protection laws may differ from your jurisdiction.
We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
For any questions or concerns regarding these Terms, please contact us at: support@truecallsecure.co.uk
Phone:0330 027 2167
At TrueCall Secure, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, this Return Policy outlines the conditions under which you may request a return, refund, or exchange.
We accept returns under the following conditions:
The item must be unused, in its original condition, and returned in its original packaging.
Returns must be initiated within 14 days of receiving the product.**
Proof of purchase e.g., receipt or order confirmation must be provided.
Items that show signs of use, or damage not caused by shipping.
Digital or downloadable products.
Customized or personalized items.
Products marked as "final sale" or "non-returnable."
Items that show signs of use, or damage not caused by shipping.
To initiate a return:
Contact our customer support team at Email:support@truecallsecure.co.uk and 0330 027 2167 to request a return authorization. Provide details of the product, proof of purchase, and the reason for the return. Once your return is approved, you will receive instructions on how to ship the item back to us.
Customers are responsible for return shipping costs unless the item is damaged or defective upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for items lost during return shipping.
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5 to 7 business working days, and the amount will be credited back to your original payment method. Shipping fees (if any) are non-refundable unless the return is due to an error on our part.
We only replace items if they are defective or damaged.If you need to exchange a defective or damaged item, feel free to contact us at 0330 027 2167 or mailto:support@truecallsecure.co.uk
If your item arrives damaged or defective, notify us within 14 of delivery.We may request photos or other documentation to assess the issue before approving a replacement or refund.** **After purchasing the product, within 14 days, you can return it, and we may go for a full refund (admin and surge charges will be deducted from the invoice value). However, the customer needs to provide us with